1. Who We Are
OENLI (“we”, “our”, “us”) operates this website and sells laboratory-grown diamond jewelry. This policy explains what personal information we collect, why we collect it, and the choices you have.
2. Information We Collect
Information you provide: name, email, shipping and billing address, phone number, and order details when you purchase, create an account or contact us. Information we collect automatically: device and browser data, IP address, pages viewed and preferences (such as language and currency) stored on your device.
3. How We Use Your Information
We use your information to process orders and payments, deliver and insure shipments, provide customer support, personalise your shopping experience, send order updates and — only with your consent — marketing communications you can opt out of at any time.
4. Legal Basis (GDPR)
We process personal data on the basis of contract performance (orders), legitimate interests (service improvement and fraud prevention), and consent (marketing). You may withdraw consent at any time.
5. Sharing & International Transfers
We share data only with service providers who help us operate — payment processors, shippers and customer support tools — under strict data-processing agreements. Data may be processed across borders; we apply appropriate safeguards, including standard contractual clauses.
6. Cookies
We use essential cookies for cart and session function, and optional analytics cookies to improve the site. You can control cookies through your browser settings. We do not sell your personal information.
7. Data Retention & Security
We retain order data for the period required by law and accounting rules, and other data only as long as needed for its purpose. We protect data with encryption, access controls and regular security reviews.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, restrict or port your personal data, and to object to processing. To exercise any right, email privacy@oenli.com. We respond within one month.
9. Contact
For privacy questions, contact our Data Protection contact: privacy@oenli.com, OENLI HQ, Shanghai, China.