Order Status
In Progress
Order ReceivedWe’ve confirmed your payment
In the AtelierYour piece is being crafted
Quality CheckPassing final inspection
Shipped & DeliveredInsured, signature required
Tip: signed-in customers can view every order and download invoices from their account. Need help? Contact our concierge.
What to Expect
From Checkout to Unboxing
Ready-Made Items
In-stock pieces ship within 1 – 2 business days, with delivery in 3 – 5 business days (US standard).
Made-to-Order
Custom and engraved pieces spend 7 – 12 business days in the atelier, then ship with express speed.
Real-Time Updates
We email you at every milestone — received, crafted, quality-checked, shipped, delivered — no guessing.